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Why can’t I see my website but others can?

Last Updated: Dec 30, 2014 11:56AM CST

This is usually due to a setting that needs to be tweaked in your office’s network settings. 

First, try accessing your website from another network:

  1. Try pulling up the website on your smart phone. Be sure to turn off wifi and use your cell phone provider’s network (3G, 4G, LTE, etc).
  2. Try pulling up the website at your house.
  3. Try pulling up the website on another network, such as a coffee shop.

If you can access your website from any of these other networks, the problem probably resides within your office network.

When your office network was set up, a name was given to it, and it was probably the domain name of your website. If this is the case, the local DNS settings (or hosts file) on your office network need to be changed to match the IP address that hosts your website. Please contact us by clicking “create a new case” and asking us to provide you with your A record’s IP address. Once you have this IP address in hand, you’ll need to pass it along to your IT person (or whoever set up your office network), and they can update the DNS settings on your office network for you. Once they make the change and restart the DNS service, any computer connected to your office network should be able to view the website properly.

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